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Front Desk — by TrailMark Digital

When you can’t grab the phone, that job goes to whoever answers next.

62% of calls to small businesses go unanswered.

— 411 Locals, a 30-day study of 85 businesses

We solved this.

Try out your front desk.

Call (866) 835-1594

Your customer calls your number. After 3 rings, we answer as your shop — your number never changes. Try it: say your ceiling’s leaking. What we do:

Our virtual phone assistant answers — trained on your business, run by us.

Answers their questions — so they don’t dial the next guy.

Your shop
● Answered — first ring · 00:42
“Thanks for calling — how can I help?”

Texts you the message — you never walk into a surprise.

To your phone — 2:16 PM
We caught it: Dana W. — AC died, 95 out. Booked Thursday 9:00 AM. It’s on your calendar.
Delivered

Books the bid onto your calendar — the job’s yours before you’re off the roof.

THU9:00AM
Service call — new customerBooked while you were on the job

No-shows stop — every customer confirmed by text and email.

You’re confirmed for Thursday at 9:00 AM. Reply here if you need to change it.
Delivered
Booking confirmed — Thursday 9:00 AM
to your customer’s inbox · just now

No quote dies quiet — we chase it until it’s a yes or a no.

QUOTE SENT 2 DAYS QUIET WE NUDGE BOOKED
9:04 PM — two days later
Hi Chris, following up on your quote from Tuesday. Want us to get you on the schedule?
Yes — let’s do it.

Answer within the hour and you’re ~7x more likely to win the lead.

— Harvard Business Review

Whoever answers first wins the job.

Missed calls a week?

Average job?

$0

on the table. Every month.

Assumes a 25% win rate. Your numbers — tap them.

And the phone is only half of what we do for you.

More stars, more jobs — every happy customer asked for the review.

Thanks for choosing your shop! Mind leaving us a quick review? Takes 20 seconds: g.page/r/…
CYour customervia Google
★★★★★
“Showed up fast, fixed it same day. Easy to work with.”

One extra star is worth 5 to 9% more revenue — Harvard Business School (Michael Luca)

Every review gets a reply — without you writing a word.

MYour customervia Google
★★★★★
“Great work on the water heater. Fair price.”
Reply from your shop: Thanks, Mike — glad we could get you taken care of. Call us anytime.

89% of consumers are likely to use a business that responds to all its reviews — BrightLocal (2022)

Your website books jobs while you sleep — the chat answers for you.

Your shop · Chat with us
11:58 PM
Do you handle emergency calls?
We do. Share your name and number and we’ll get you scheduled.
Type a message…Send

You always know what we made you — monthly reporting, one text.

YOUR MONTH — ONE TEXT
Calls we caught
Jobs they became
What they were worth
Texted to you on the 1st. Real numbers, no dashboard.

You stop losing jobs to missed calls. We earn our keep. You show up, run the crew, and give the bids — like normal.

And who’s “we”?

Ran by two brothers-in-law.

Ben, co-founder
Ben
Austin, co-founder
Austin

Tired of watching small businesses lose jobs. After helping the big guys close and qualify $25 million, we stepped away to help local. We run it ourselves.

Your price.

A hired front desk runs $3,000+ a month. This one:

Front Desk Lite

$249/mo

Every call you can’t grab, answered as your shop

Message taken, texted straight to you

Every caller followed up until it’s settled

Front Desk

$449/mo

Everything in Lite, plus:

Jobs and bids booked onto your calendar

Customer confirmations by text and email

Quotes chased until a human answers

Google reviews asked for, managed, and answered

Website chat that books jobs

Monthly reporting

First 30 days free.

We guarantee it books you jobs — if we haven’t caught you at least one in 30 days, you owe nothing and we part friends.

No contract. Cancel anytime.

We build, train, and run it ourselves. Live in days.

Get started — live this week.

Your crew size

Review & terms

Front Desk$449/mo
First 30 days free · no setup · no deposit
Month-to-month. No contract. Cancel anytime. If we haven’t caught you at least one job in 30 days, you owe nothing.

Last step — who do we set up?

Or schedule a call — we’ll walk you through it.

Hey, I'm here to help
Ask a question or book a quick call with Ben
Welcome to TrailMark Digital! I can answer quick questions about Front Desk — or set you up with a time to talk to Ben. What can I help with?
Common questions