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Most clients see their first wave of reviews within 2-3 weeks of setup, once your review requests begin converting. The automation handles reminders and follow-ups, so reviews come in steadily rather than in sporadic bursts. You'll notice momentum building through the fall and winter months when referral activity naturally peaks.

Response rates typically run 15-25% for law firms using our platform—significantly higher than cold email. We time requests right after case resolution when satisfaction is highest, and personalize language based on practice area. Richardson clients especially respond well to streamlined, professional requests that respect their time.

You'll get an instant alert so you can respond while it's fresh. Our system flags patterns too, so you can identify if certain case types or staff interactions need attention. We don't remove reviews—we help you address concerns publicly and show future prospects how you handle feedback seriously.

Yes, especially in a market where potential clients research heavily before choosing counsel. A solo or small firm with 20-30 reviews outranks competitors with none, and automation costs far less than hiring someone to manage this manually. You're essentially paying for a system that works year-round while you focus on cases.